Frequently Asked Questions.

Changes to orders may be possible up until fulfillment begins; however, they are not guaranteed once the order is confirmed. Any requests made after confirmation are subject to availability and processing status. SOAR is not responsible if those changes cannot be accommodated. Email assist@soarbb.com as soon as possible if you'd like to update your shipping address.

You can view your order status on your account page, which will be updated when your order ships.

First, check your spam folder and verify that your email address was entered correctly. If you have a pending charge or no confirmation, email your name, address, and order details to assist@soarbb.com so we can look into it.

Your credit card will be charged as soon as your order is accepted and processed.

We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. We also accept Google Pay and Apple Pay! Unfortunately, we cannot accept checks or money orders.

Double-check that your billing info (security code, address) is accurate and your card isn't expired. If everything looks right, contact your card issuer — sometimes fraud protection flags big purchases. If the issue persists, email assist@soarbb.com and we'll help you resolve it.

We ship everywhere in the contiguous United States.

SOAR offers free shipping on all orders over $100 within the contiguous United States.

Apparel can ship to PO Boxes. Hoops and equipment can not ship to PO Boxes. Trust us, you don't want to carry the hoop home!

SOAR ships Monday–Friday. Orders over $100 ship for FREE. Embroidered Items ship in 10–14 days from order placing from our US based factory. Printed Items ship in 5–7 days from order placing from our US based factory. Delivery typically takes 2–7 business days depending on your location. If you ordered multiple items, they may ship & arrive in separate boxes due to being manufactured in different factories.

SOAR Hoops are currently Pre-Order. When you place a pre-order, your payment method will be charged at checkout. By completing a pre-order, you agree to this upfront charge. To ensure this information is known at time of order, the estimated Ship Date of the Pre-Order item will be listed in multiple places: on the Product Purchase Page in multiple spots (1) The Hoop Size Indicator + (2) In the Add To Cart button; In your Shopping Cart; On the Order Checkout Page. Upon placing your order, you will receive an order confirmation email with the estimated ship date. This date is an estimation of when your product will ship from our warehouse. This is the date that we believe your order will ship; we are using the best available information at the time of order — your order may ship earlier or slightly later. Timing may shift based on production schedules, supplier availability, or unexpected delays. If anything changes, we'll communicate updates via email.

From order to delivery, we have a streamlined process for setting up & performing the installation. Immediately following purchase, you will be sent an email with detailed step-by-step delivery and installation plans. You will receive a quick online questionnaire which provides us with necessary information around the desired installation. This kickstarts the delivery + install process. We will provide installation dates for you to choose from & a calendar invite will be sent. You will also choose the location you want your hoop. Then, we do the heavy lifting. We call 811 to ensure a safe dig; we deliver the hoop; we buy + bring the materials; we perform the build and we provide a safety inspection before leaving.

We ship everywhere in the contiguous United States. We are working hard to set up Hawaii & Alaska but we aren't quite set up yet — stay tuned!

Yes, but we highly recommend against it. These systems are pro-grade and heavy-duty. For safety and top performance, installation is always handled by our certified pros. They'll deliver, anchor, level, and dial in your hoop so it's game-ready from day one.

It is important to plan your court. Read our SOAR Court Planning Guide. Make sure you have enough room to play. A couple important dimensions: The free throw line is always 15 feet from the backboard. The key (free throw lane) is 16 feet wide in the NBA and FIBA, and 12 feet wide in college, high school, and junior high. The three-point line from basket to arc measures: 19.75 feet in high school; 20.75 feet in NCAA; 21.65 feet to 22.15 feet in WNBA and FIBA; and 22 feet to 23.75 feet in NBA. Make sure there is 24 inches behind the pole so you have room to adjust the height. The 72" Pro Hoop has a 48" court overhang. The 54" Pro Hoop + 60" Pro Hoop have a 36" court overhang.

No waiting. Once it's installed by a professional — you're cleared to hoop. Game on.

Absolutely. If you move, the SOAR hoop can move with you. The SOAR hoops have the option to unbolt and move with you to a new location. The new location will simply need a new anchor & then your SOAR hoop can be installed on the new anchor.

For biweekly installment orders (two or four payments), there are no additional charges, interest rates, or late fees. For monthly installment orders, interest rates from 6 to 36% APR apply.

There is NO impact if paying in four biweekly installments. There could be possible impact if you're paying in monthly installments and payments are late.

No, you can not purchase SOAR gift cards using finance options.

Please check our return policy. Refunds adjust the remaining payment balance or future payments. Paid interest on monthly payments is not refunded.

There are NO late fees for missed payments, but missing payments may affect your credit eligibility.

For more detailed information, customers can visit the Shop Pay Installments Help Center.

To view size charts and measurement directions, please visit the "Size Guide" link on each product description page. Each chart provides measurements in inches, measured on a flat surface.

Depends on the product. Many of our products are offered on a first come, first serve basis. Most product offerings will unfortunately not be restocked. Make sure you join our mailing list so you are in the know on all our future drops.

The only difference between the 54" Pro Hoop, 60" Pro Hoop + 72" Pro Hoop is the Backboard Size. The 72" Pro Hoop is the official size — NBA/WNBA/College size — the same size you use in a Gym. All the hoops have best-in-class, heavy-duty construction; safety features built throughout; height adjust from 5' to 10'; Clear View tempered glass backboard. You can finance your hoop with SOAR. SOAR handles the delivery + installation for all models.

Yes. The SOAR Pro-Style Rim is a breakaway rim with arena feel. The breakaway net flexes under pressure for the dunkers of all levels & sizes. Like NBA rims, ours protect dunkers' fingers with a hide-away net and the tube-tie net system.

SOAR Pro Hoops are built with the same quality you use at a gym. The backboard makes the hoop — ours stands out because: For pro-level performance, our backboard mirrors arena hoops with a clear, unobstructed view. Built with ½ in tempered, shatter-proof glass for optimal ball response. The main support arm attaches directly to Rim for max strength and vibration reduction.

Click here to learn more about SOAR Financing Options: Soar Financing.

Click here to learn more about SOAR Installation: Soar Installation.

We created the best hoop, so we've got the best warranty in the business. We have an industry leading Hoop Warranty. We have a Backboard Protection Warranty: Break it once under normal residential play? We'll replace it free — no questions asked.

Adjust from 5' up to 10' (regulation height). One hoop for every level of the game. Height Adjust includes 2 safety features: (1) 7.5 Safety Stop must be removed to lower hoop from 7.5' to 5'; (2) Height Adjust Pin Lock secures the Height Adjust. If you don't want the height adjusted, simply pop off the handle and insert the Height Adjust Pin Lock to keep your set height.

Rain, snow, sun — we build for it all. Hot-dip galvanization, powder coat finish, stainless hardware. Your hoop isn't just surviving — it's thriving.

Rain, snow, sun — we build for it all. Hot-dip galvanization, powder coat finish, stainless hardware. It is easy to maintain to keep it working tough: Clear away dirt, grass, or debris from the base. Wipe the glass with water or glass cleaner + a soft cloth. Keep the poles wiped down with a very mild soap and water solution.

Double-check your email and password. If you forgot your password, use the "Forgot Password" link to reset it.

You've got options: Chat: Live chat on our site for quick help. Email: assist@SOARbb.com (response within 24 hours). Phone: 312-210-9343 (Monday–Friday, 9 am–5 pm CT).

For all press inquiries, email assist@soarbb.com. We'd love to hear from you!

For all inquiries about collaboration, email assist@soarbb.com. We'd love to hear from you!

Please find the Return Policy by item type here: SOAR Return Policy.

Yes — exchanges are allowed within 30 days of delivery under the same conditions as returns (unused, original packaging, email for authorization). Once we receive the returned item, we'll issue a full refund minus a restocking fee, which will be credited back when you place a replacement order. No fee applies if the replacement is ordered before we receive the return.

Email assist@SOARbb.com with your order number, a photo of the item, and your receipt. We'll respond promptly.

Check out our Warranty here: SOAR Warranty. It's the best in the business.

SOAR offers a Backboard Protection Warranty. Check it out here: SOAR Warranty. It's the best in the business.